Technical Support Specialist

We are looking for a brilliant, overachieving, and enthusiastic individual to join our team

IT Positions
Langley
Full-time, Permanent

About the job!

We are looking for a brilliant, overachieving, highly motivated individual to join our IT Support team! If you are personable, quick on your feet, and can provide next level customer service then we’d like to invite you to join our growing family.

This opportunity will allow you to bring your current IT technical expertise to the table, and provide an excellent opportunity to expand your knowledge base with hands on, well- coached skill development.

Key Areas of Responsibility

  • Resolve Tier 1&2 technical support issues (servers, applications, networking, backups, security, etc.); escalating where appropriate to Tier 3
  • Assist in training/mentoring our current Tier 1 staff to reduce escalations
  • Provide excellent support remotely from our office and also onsite service and on-site
  • Follow standard operating procedures, ITIL best practices
  • Maintain accurate documentation of client networks, resolved issues, and client information
  • Communicate tickets status and updates directly to clients
  • Provide internal hardware and application technical support to our organization’s users
  • Participate in internal meetings to help ensure the success of the team and organization
  • Willing and able to work flexible hours in order to meet client deadlines
  • Participating in the rotating after hours on-call schedule. (compensation included)

Qualifications

  • Microsoft, Cisco and CompTIA A+ certifications
  • Knowledge of MS Server 2003, 2008, 2011, 2012 (SBS, Exchange, etc.)
  • VDI
  • Business Applications experience (please list)
  • Virtualization Support experience (ideally HyperV and vmware)
  • Network security and network appliances experience.

 

Please specify all software knowledge base and any certifications within application.

Salary will be negotiated based on qualifications and experience. Employment includes extended Employee Health Benefits Package.

Job Types: Full-time, Permanent