Senior IT Tech

We are looking for a brilliant, overachieving, and enthusiastic individual to join our team

IT Positions
Kamloops
Full-time, Permanent

About the job!

We are looking for a brilliant, overachieving, highly motivated individual to join our team! If you are personable, quick on your feet, and can provide next level customer service then we’d like to invite you to join our growing family.

This opportunity will allow you to bring your current IT technical expertise to the table, and provide an excellent opportunity to expand your knowledgebase with hands on, well-coached skill development.

Key Areas of Responsibility

  • Resolve technical support issues (servers, applications, networking, backups, security, etc.)
  • Provide excellent support remotely and on-site
  • Follow standard operating procedures, ITIL best practices
  • Maintain accurate documentation of client networks, resolved issues, and client information
  • Communicate ticket status and provide updates directly to clients
  • Provide internal hardware and application technical support to our organization’s users
  • Participate in internal meetings to help ensure the success of the team and organization
  • Willing and able to work flexible hours in order to meet client deadlines
  • Participating in the rotating after hours on-call schedule. (compensation included)

Qualifications

  • 2+ years of Tier 2 experience
  • 3+ years working as Tier 1 technician, including desktop(end-user) support
  • 2+ years working in a Network Admin or Network Support capacity
  • Microsoft Certification (preferred, please detail your certifications)
  • Experience in all versions of Windows (please list experience). Experience in OSX is an asset
  • Be available to work various potential shifts. Monday to Sunday, between 7 AM – 7 PM
  • Need to be very comfortable interacting with clients of varying personalities both on the phone and in person
  • Calm and collected disposition due to ever changing environment/parameters
  • Transportation (your own vehicle) as the job may require commuting within the region
  • Compensation for mileage included

Additional Assets

  • Microsoft, Cisco and CompTIA A+ certifications
  • Knowledge of MS Server 2008, 2011, 2012 (SBS, Exchange, etc.)
  • VDI
  • Business Applications experience (please list)
  • Virtualization Support experience (ideally HyperV and vmware)
  • Network security and network appliances experience.

Please specify all software knowledgebase and any certifications within application.

Salary will be negotiated based on qualifications and experience. Employment includes extended Employee Health Benefits Package. Because we receive an overwhelming number of applicants, only those candidates selected for interviews will be contacted.

If you are interested in joining our team, please e-mail us a cover letter and resume [email protected]